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Writing down your achievements will give the recruiter an impression that you are going to be a possible valuable asset to the company.Ī resume with good written composition is definitely a winner as it is a sign of seriousness and intelligence. This may not be as important as it may seem, but let me tell you that having some sort of achievement is going to be a plus. It is important that you focus down the skills that is relevant for the role you are going to apply in. This is what the employers are going to look at the moment they scroll down your resume. That will make you seem interesting to your recruiter and your chances of being interview or hired is going to be high.Īside from your qualifications, it is also important that you emphasize your skills. This is an overview of your qualifications, so make it compelling as possible and stun them with your best assets, not limited to personality traits and other talents. This is one of the vital part of a resume. However, this is very important so that the future employer is going to be updated with your current job experiences. I know this may sound cliche, but there are others who aren’t so fond of updating their resumes. However, don’t fret, as there is a technique on how to create a standout resume.

Provided coaching, training new employees on call center operations, troubleshooting techniques, and collaborated on calls with new hires.Download Tips on How to Make a Great ResumeĪs I have mentioned above, the great way to catch an interview or perhaps landing a job is to create an impressionable resume, but creating one is never easy, especially if you don’t have much experience.

Opened tickets and maintained documentation to track tickets through resolution.

Managed the overall customer call queue to ensure timely response to incoming customer calls.

Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system.

Diffused escalated customer situations while setting accurate expectations for issue resolution.

Resolved customer technical issues to ensure all issues are closed in time with the right resolution and highest customer satisfaction.

Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool. Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries.